Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the Bakti Partners website and your engagement with Bakti Partners ("we", "us", "our") for immigration advisory services. By accessing this website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use this website or engage our services.

1. Definitions

• "Service" refers to immigration and visa advisory services offered by Bakti Partners, including Employment Pass, Dependent Pass, Long-Term Social Visit Pass, and MM2H programme advisory.
• "Client" or "User" refers to any individual or entity that accesses this website or engages our services.
• "We / Us / Our" refers to Bakti Partners, operating from Level 10, Wisma Hamzah-Kwong Hing, No. 1 Leboh Ampang, 50100 Kuala Lumpur.
• "Agreement" refers to these Terms together with any service engagement letter or fee agreement signed between the parties.
• "Authority" refers to any Malaysian government body involved in processing immigration applications, including the Immigration Department of Malaysia, the Expatriate Services Division (ESD), and the MM2H One Stop Centre.

2. Acceptance of Terms

By using this website or engaging our services, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are engaging our services on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms.

3. Nature of Our Services

Bakti Partners provides immigration advisory services — not legal representation. Our services include eligibility assessment, documentation preparation, application submission coordination, and authority query management in relation to Malaysia's immigration framework.

We do not provide legal advice in the sense of legal representation before courts or tribunals. Our advisory is based on current immigration regulations and procedures as understood at the time of engagement. Immigration rules are subject to change by the relevant Malaysian authorities, and we are not responsible for changes that occur after a submission has been made.

4. Client Responsibilities

As a client, you agree to:

• Provide accurate, truthful, and complete information and documentation as requested
• Inform us promptly of any changes to your circumstances that may affect your immigration application
• Not withhold information that is material to the assessment or preparation of your case
• Respond to requests for additional information or documents within a reasonable timeframe
• Pay agreed fees within the terms stated in the service engagement letter

You acknowledge that the accuracy and completeness of your application is dependent on the information you provide to us. We cannot be responsible for delays, refusals, or complications arising from inaccurate or incomplete information provided by you.

5. Prohibited Uses

You agree not to use our website or services to:

• Provide false, misleading, or fraudulent information in immigration applications
• Engage us to assist with applications that are intended to misrepresent your circumstances to any authority
• Breach any applicable Malaysian law or regulation
• Engage in any conduct that may cause harm to Bakti Partners' professional standing or liability

We reserve the right to terminate an engagement immediately and without liability if we determine that any of the above prohibited uses apply.

6. Fees and Payment

Our advisory fees are agreed in writing prior to the commencement of any engagement. Current service fees are:

• Work Permit & Employment Pass Advisory: RM 600
• Dependent Pass & Long-Term Social Visit Advisory: RM 1,150
• MM2H Programme Advisory: RM 2,250

Government fees payable directly to immigration authorities are separate from our advisory fees and are the client's responsibility. A full breakdown of anticipated government fees is provided before engagement begins.

Payment terms and methods are as specified in the engagement letter. Late payment may result in a pause in service delivery. All fees are quoted and payable in Malaysian Ringgit (RM).

7. Refunds

Fees paid are not refundable once substantive work on your application has commenced, including but not limited to document review, checklist preparation, and authority correspondence. If you withdraw from an engagement before substantive work begins, we will discuss an appropriate arrangement on a case-by-case basis.

We do not offer refunds based on the outcome of an immigration application. Approval decisions rest entirely with the relevant authority, and we make no representations as to outcome.

8. Intellectual Property

All content on this website — including text, design, graphics, and layout — is the property of Bakti Partners or its licensors. You may not reproduce, copy, distribute, or use any content from this website for commercial purposes without our prior written consent. You are permitted to share links to our website for personal or informational purposes.

9. Disclaimers

Our advisory services are provided based on information available at the time of engagement. We make no representation that any application will be approved, as approval decisions rest entirely with the relevant Malaysian authority.

We do not warrant that this website is free of errors, interruptions, or security vulnerabilities. The website and its content are provided "as is" without warranties of any kind, express or implied.

10. Limitation of Liability

To the maximum extent permitted by Malaysian law, Bakti Partners shall not be liable for any indirect, incidental, or consequential loss arising from your use of our services or website, including but not limited to loss of income, employment opportunity, or travel delay resulting from an immigration outcome.

Our liability for any claim arising from a service engagement shall not exceed the advisory fee paid for that specific engagement.

11. Indemnification

You agree to indemnify and hold Bakti Partners harmless from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your provision of inaccurate information, or your violation of any applicable law in connection with your immigration application.

12. Termination

Either party may terminate an engagement by providing written notice. In the event of termination, fees for work completed to the point of termination are payable. We reserve the right to terminate immediately in cases of misrepresentation, non-payment, or conduct that creates legal or regulatory risk for Bakti Partners.

Sections 8, 9, 10, 11, and 14 of these Terms survive termination of any engagement.

13. Dispute Resolution

These Terms are governed by the laws of Malaysia. Any dispute arising from these Terms or your engagement with Bakti Partners shall first be subject to good-faith negotiation. If a resolution cannot be reached within 30 days, the dispute shall be referred to mediation or, if necessary, to the courts of Malaysia, which shall have exclusive jurisdiction.

14. General Provisions

• Entire Agreement: These Terms, together with any signed engagement letter, constitute the entire agreement between you and Bakti Partners.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision does not constitute a waiver of future enforcement.
• Assignment: You may not assign your rights under these Terms without our prior written consent.

15. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Your continued use of our website or services after an update constitutes acceptance of the revised Terms.

16. Contact

For legal enquiries relating to these Terms:

• Email: [email protected]
• Phone: +60 3-2072 4638
• Address: Bakti Partners, Level 10, Wisma Hamzah-Kwong Hing, No. 1 Leboh Ampang, 50100 Kuala Lumpur, Malaysia